Return & Exchange Policy (For India)

1. Exchange & Return Process

Panjabi Museum offers its customers an easy Exchange/Return Policy, wherein you can raise an Exchange/Return request of products purchased on www.panjabimuseum.com, and are required to be made within 3 days from delivery of the product(s). If product is damaged must send a video on unboxing.

2. Terms & Conditions of Exchange & Return

• The returned product should be fresh, unwashed, unaltered, and unused with the tags intact as it will be checked at our end.
• Returns & Exchanges are allowed with products of same price or higher

3. Exchange & Return - Store

Exchange & Return at a store is valid only in India. We would assist you at all Panjabi Museum exclusive stores nearest to your location. Please visit any of our stores here - https://www.panjabimuseum.com/store_locators

4. Exchange & Return - Online

You are requested to login to your user account on www.panjabimuseum.com and place an exchange and/or return request from the “My Orders” section.

We will initiate a return pick up once your request is received. The product should be properly wrapped, and you must ensure that the product is unused, unaltered, unwashed and all the tags are intact.

Return Pick-up facility for exchange is available in selected locations, depending on the courier services in the said location. If you choose to schedule a pick-up -

• Properly wrap the product in a packet
• Do not seal the packet
• Keep the packet ready and open, to quicken the pickup process

Our staff will initially scan the product at the time of pickup and a quality check of the product will be conducted at our Returns Desk/Warehouse.

If return pick-up option is not available at your location, you can self-return the product to us by courier. Please mention the Order ID and Return ID of the returned product on the package.

You are required to courier the product on the below address: -

To,

Panjabi Museum

2A Tara Chand Dutta Street

5th Floor

Opposite of Royal India Hotel

Kolkata- 700073, West Bengal, India.

Return will be granted only in the following cases:

• Genuine size issues
• Genuine quality issues
• Packages lost in transit
• If a wrong item has been delivered to you.