Cancellation & Refund

We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly. An easy cancellation process is available for all our valued customers: You can cancel your online order before the product has been shipped, by going into the My Accounts section of www.panjabimuseum.com and placing a cancellation request within 24 hours of placing the order (or before product dispatch, whichever is earlier) and your entire order amount will be refunded to the source of the payment. If you face any issues in the process above, please contact our Customer Care Team via email at sales@panjabimuseum.com. You can even call us 7044535663. Refunds will be granted only in the following cases:

• Genuine size issues
• Genuine quality issues
• Packages lost in transit
• If a wrong item has been delivered to you

No refunds will be given in the following cases:

• Design and colour variations
• Products returned in a used or damaged condition
• Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with invoice number.
• E-Gift Card will be issued in the below refund related scenarios:
• Incorrect delivery address/Pin Code.
• After 3 failed delivery attempts by the courier.
• Package refused by recipien

Claiming Refunds

For Online Payments - Our refund takes around 10 to 15 working days after initiating the same. Refund will be credited in the same account which was used for making order payment* For COD (Cash on Delivery) Transactions - Refunds will be given in the form of E-Gift Cards/Credit Note or Account transfer*. COD orders are not eligible for cash refunds. Gift Vouchers, Loyalty Points or if any other mode of payment - Refunds will be offered as a credit in your existing Voucher In addition, we also provide the hassle-free option of refund through E Gift vouchers, which can be used for future purchases at www.panjabimuseum.com *Please note that the timing of the actual account credit depends on multiple third-party agencies such as banks and payment gateways.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.